Need Help?
If you have an issue or question that requires immediate assistance, you can email us on our "Contact Us" page. We will get back to you within 24-48 hours!
🚚 Shipping & Delivery
Q: When will my order ship?
Orders are typically processed within 1–3 business days. During high-volume drops or sales, please allow up to 5 business days.
Q: How long does shipping take?
Standard shipping takes 3–7 business days in the U.S. You’ll receive a tracking number once your order is on the move.
Q: Do you ship internationally?
At the moment, we ship within the U.S. only. Stay tuned, global GoThriveMode is coming soon.
🔄 Returns & Exchanges
Q: What’s your return policy?
We accept returns within 14 days of delivery for unused, unwashed items in original condition. Sale items are final sale unless defective.
Q: How do I start a return or exchange?
Email us at support@gothrivemode.com with your order number and reason for return. We’ll guide you through the process.
Q: Are return shipping costs covered?
Return shipping is the customer’s responsibility unless the item was defective or incorrect. Visit our GoThriveMode Returns and Refunds Policy for more details.
📏 Sizing & Fit
Q: Where can I find your size chart?
Visit our Size Chart page for detailed measurements and fit tips.
Q: How do I know which size to order?
Our size chart includes body measurements for each size. If you're between sizes, we suggest sizing up for a relaxed fit. Visit our apparel size guide to find the right fit for you.
💳 Orders & Payments
Q: Can I make changes to my order?
We process orders quickly, but if you contact us within 1 hour of purchase, we’ll try our best to update it.
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and Apple Pay.
Q: My order was declined—what should I do?
Double-check your billing info or try a different payment method. If the issue persists, contact your bank or reach out to us. Visit our Privacy Policy for more details how we protect your information.
🎁 Promotions & Discounts
Q: Can I use more than one discount code?
Only one discount code can be applied per order.
Q: Do you offer first-time customer discounts?
Yes! Join our email community and get 15% off your first order. Visit our "Join Our Community" page for exclusive discounts, collection drops, perks, news updates, and more.
🤝 Community & Support
Q: How can I join the GoThriveMode community?
Sign up for our email newsletter, follow us on social, and check out our Join the Community page to get involved.
Q: Where can I contact support?
Email us anytime at support@gothrivemode.com or use our Contact page. We aim to reply within 24–48 hours.
🔒 Privacy & Security
Q: Is my information secure?
Yes. Absolutely, always! We use encrypted checkout and never share your info with any third parties.
